Name: Carly F.
What I Want to Learn/Teach: An Introduction to Customer Service and Call Center Basics
Why I want to teach this: throughout life in all career paths, you'll need outstanding customer service skills. the better your customer service skills, the happier the customer and the more likely they are to return and provide repeat business. Things covered will include:
1. Introduction To the CARE Model
2. Problem Resolution Using both LAST and LATTE
3. The "Customer Interaction Cycle"
4. Handling abusive/threatening customers
5. A Word about customers with special needs
6. the six core customer service behaviors
The above is not a complete list, but it is a general idea.